Please send your LPO to firstname.lastname@example.org. Once processed, you will receive an Order Confirmation from our Customer Services team.
Although online accounts are not mandatory, we recommend creating an account to benefit from account features such as saved addresses, order history and fulfilment tracking.
Yes, we do accept orders from private individuals, along with parents, carers and childminders - you don’t need to be part of a school or organisation.
To discuss any order amendments, please contact our Customer Services team.
Payment & Invoicing
We are able to offer invoice credit to schools, nurseries, organisations and companies. Please contact our Sales Team to request an account application form.
We accept payment by cash, current-dated cheque and bank transfer.
Yes this is an available option. Please contact our Customer Services team to request this.
VAT Invoices are generated for all orders. You will receive the invoice once goods are dispatched.
Our Tax Registration Number is 10059049150000
Delivery & Returns
We aim to deliver in-stock items within 24 hours (Dubai) and 48 hours (Abu Dhabi and the Northern Emirates, from Monday to Friday (excluding UAE Public Holidays).
Items ordered from overseas suppliers generally take between 6-8 weeks to be delivered.
Please contact us whilst placing your order to obtain a delivery timeframe.
Over 99% of our orders are received in excellent condition however sometimes goods can be damaged in transit. If you receive goods in a defective condition, please contact our Customer Services team and we will be happy to arrange a replacement.
Manufacturer warranty is included for most products. Manufacturer warranty may vary from the standard warranty provided for Direct Delivery items.